Refund Policy

1. Cancellation by Customer:

1.1. If you wish to cancel your booking, you must notify us through the Website or by contacting our customer service team.
1.2.Cancellation fees or penalties may apply, depending on the cancellation policy associated with your booking. Please refer to the booking confirmation or terms and conditions for details.

2. Cancellation by the Company:

2.1. In the event that the Company cancels your booking due to unforeseen circumstances, such as inclement weather, natural disasters, or other factors beyond our control, we will provide a full refund.
2.2.We reserve the right to cancel or modify bookings at our discretion. We will make reasonable efforts to notify affected customers and provide alternative arrangements or refunds as appropriate.

3. Refund Processing:

3.1. Refunds for cancelled bookings will be processed in accordance with the Company's refund policy and the payment method used for the original transaction.
3.2. Refunds may be subject to deduction of cancellation fees or charges as specified in the booking confirmation or terms and conditions.
3.3. Refunds will be issued within a reasonable timeframe, typically within 7-14 business days, depending on the payment method and processing time of the financial institution.

4. Non-Refundable Items:

4.1. Certain items or services may be non-refundable, as indicated in the booking confirmation or terms and conditions. Non-refundable items may include but are not limited to admission tickets, special events, or customized tours.

5. Failure to Attend:

5.1. No refunds will be provided for bookings cancelled by customers who fail to attend scheduled activities or tours without prior notice.

6. Refund Requests:

6.1.Refund requests must be submitted through the Website or by contacting our customer service team.
6.2. Refund requests will be reviewed on a case-by-case basis, and approval is subject to the terms and conditions of the booking and this Refund Policy.

7. Contact Information:

7.1. If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us using the contact information provided on the Website.

By making a booking through the Website, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with any part of this Refund Policy, please do not use the Website or make bookings through our online booking system.